Delivery & Returns

DELIVERY

We offer courier delivery to anywhere in the UK for a set rate of £20 which includes comprehensive insurance. Alternatively you can collect your order from our shop in Blandford free of charge. Please note that we do not hold all stock at our shop in Blandford so please contact us before collection.

REFUNDS & EXCHANGES

Items not Required – 30 Days to Return

Should you need to return any product, we will allow you to do so within 30 days of the day of receipt. If you do this, please contact Forum Framers on 01258 450969 or info@forum-framers.co.uk quoting your original invoice number.

You will have to arrange the return of the goods yourself and track them using a reputable carrier.

We ask you to ensure the goods are returned to us in their unopened, original packaging and in new showroom condition. We will refund the total cost of the goods. We can arrange uplift of the items at an extra charge.

Return address: Forum Framers, 6 Salisbury St, Blandford Forum, Dorset, DT11 7AR

Faulty, Incorrectly Supplied or Damaged Items

If we have supplied an item incorrectly, damaged when received or is faulty, you should notify us within 24 hours of receipt on 01258 450969 or info@forum-framers.co.uk quoting your invoice number.

Forum Framers will arrange the uplift of goods. Upon inspection, if we are satisfied with the defect item we will either replace it or arrange a refund of the full value paid and any carriage costs incurred.

It is important to inspect the goods prior to signing for delivery. If you see any damage to the packaging sign for the goods as DAMAGED!!!. If this is not possible please ensure you sign for the goods unexamined to allow us to make any claims with our carrier.

PLEASE NOTE: In the event your product developing a fault within the warranty period, return carriage charges must be paid by the customer in full.